PRIVACY STATEMENT

We The Property Box London LTD (company number 09104615) address 21 Borrowdale Close, Ilford, England, IG4 5LS will be refereed to as ‘we’, ‘us’ or ‘our’ throughout this privacy statement. Please note that this policy was last updated in August 2020. Periodic updates will follow depending on the change in the law and regulation. 


The Property Box committed to protecting your privacy and ensuring that your personal information is collected and used appropriately, lawfully and transparently per regulation. This notice entails any personal data we collect from you, or that you provide to us, how will be processed by us. Please read the following to understand our views and practices regarding your personal data and how it will be treated.


Who we are:


The Property Box LTD is a company specialising in providing property services including: rentals, sales, construction and mortgage advise for clients and customers based in the UK and abroad. 


How we collect personal information:


Information about you is collected from when you place enquiries with us through the contact form on our website, via email and from telephone calls. 


If you have applied for jobs with us then any information that you provide including your CV will be kept on record to facilitate our data retention period of 8 years (if you wish to have your data removed from our database please send a request in writing via email / post).


Currently we do not collect cookie information, however, should this change we will update this privacy statement. 


What information we hold on you:


The information we hold about you may include the following but not limited:

  • Your personal details, such as your name, address, telephone number, email address

  • Details of any services you have received from us

  • Our correspondence and communications with you


When might we use your personal data:


When we need to use your data for lawful basis for processing:

  • User/client consent where explicit permission has been granted by you to us (e.g. contact us form)

  • Legitimate business interest for example where there is need for legal action to take place regarding issues of copyright 

  • Legal obligations using your personal information for compliancy its the law

  • Contractual necessities for example if there is an issue with a property of yours that we manage we will use your phone number to contact you


We will use your contact details to respond to you if you have applied for a role with us.


Sharing your personal data:


Without your explicit consent your personal data will not be shared apart from when complying with legal requirements enforced by the law.


Data retention:


We will retain your personal information for as long as you are a client of ours. As a general rule we retain data for 8 years. Sometimes it is necessary for us to retain your personal data for a longer timeframe because of: statutory requirements, legal and / or legitimate business reasons.


Should you wish to erase your data from our database please contact us via email or in writing. 


Your personal rights:


Under GDPR you have rights regarding the personal information that we obtain on you including: 

  • Rights of access

  • Rights to erasure

  • Rights to deletion 

  • Right to correct / rectify information that you have provided

  • Objection / opt out of any marketing


Should you feel unsatisfied by how we have handled your personal information you have the rights to make a complaint to the Information Commissioners Office details can be found here https://ico.org.uk/.


Data Security:


To prevent data breach we securely hold your data on our systems / database accessed only by authorised personnel only.


Contact us: 


Our registered address is:

21 Borrowdale Close

Ilford

England

IG4 5LS 

Email: enquiries@thepropertyboxldn.com 

Telephone: 0203 837 4924